Refund policy

All consumers resident in Germany and the European Economic Area hold a mandatory statutory 14 calendar day withdrawal period, which cannot be restricted or waived by store rules. The withdrawal term commences the day you or a third party designated by you (excluding the delivery carrier) physically receive the ordered goods. You are not required to provide any reason to exercise this legal right.

You may submit your formal withdrawal declaration via our official support email hello@feetbooks.com within the valid 14-day withdrawal window. Please include your full order number and complete product details for verification. Our customer service team will acknowledge your withdrawal request within 2 working days and send full return shipping instructions. All returned merchandise must be securely repacked in unused, unwashed, undamaged original condition, complete with all original tags, labels and factory packaging intact. You may ship returns via DHL, Hermes, UPS or other licensed German domestic parcel carriers. Our warehouse inspection team will complete goods validation within 5 working days upon receipt of your returned parcel.

After passing warehouse quality inspection, full refunds will be processed back to your original payment method within 7–10 business days. Any delays caused by German bank settlement cycles are outside Feetbooks’s operational control. Original outbound delivery fees will not be refunded for voluntary customer-initiated change-of-mind returns. Feetbooks covers all return shipping costs in full if goods arrive damaged, defective or incorrectly dispatched by our warehouse. Partial refunds will be issued for returned items with customer-caused stains, scratches, physical damage or missing original accessories and packaging components.

If your delivered parcel is broken, faulty, or inconsistent with the product listing description, contact our support team within 7 calendar days after delivery. Attach clear photographic evidence of the damaged goods and outer shipping packaging for verification. We offer three legally compliant resolution options at zero extra cost to buyers: full monetary refund, free identical product replacement or store credit balance; all associated return delivery fees are borne by Feetbooks.

You may fully cancel any unshipped orders to receive a complete 100% refund with zero deductions. Once goods are handed over to logistics carriers, the statutory 14-day withdrawal policy terms shall apply instead of direct order cancellation.