Shipping policy

Last Updated
September 21, 2026

Thank you for shopping with Feetbooks. This Shipping Policy explains how orders placed through www.feetbooks.com are processed and shipped.

Store and Contact Details

Store Name
Feetbooks

Website
www.feetbooks.com

Email
hello@feetbooks.com

Phone
+49 3423 7094092

Business Address
Mozartstraße 10, Eilenburg 04838, Germany

1. Shipping Destinations

We currently accept orders for delivery within the United States and to other destinations where shipping is available at checkout.

Shipping availability may vary depending on the destination, product, order details, or other applicable shipping conditions. Customers should review the shipping options and delivery information displayed at checkout before submitting an order.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Processing time refers to the period required to review, prepare, and process an order before shipment.

Orders may require additional processing time in certain circumstances, including holidays, unusually high order volumes, payment verification, or other circumstances that may affect order processing.

3. Estimated Delivery Time

After an order has been processed and shipped, standard delivery is generally estimated to take 6–9 business days.

The estimated delivery time does not include the order processing period. The total time from order placement to delivery may therefore be longer than the estimated shipping transit time.

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, customs procedures , and other circumstances outside our reasonable control.

4. Shipping Charges

Standard shipping within the United States is currently offered at no additional shipping charge.

For locations outside the United States, shipping costs and delivery options will be displayed on the checkout page before the order is submitted.

Customers should review the shipping information and total order amount displayed at checkout before completing a purchase.

5. Shipment and Tracking

After an order has been processed and shipped, shipment-related information may be provided to the customer through the email address associated with the order.

Where tracking information is available, the applicable tracking details may be provided after shipment.

Tracking information may require additional time to become active after a shipment has been dispatched. The availability and timing of tracking information may vary depending on the applicable carrier and shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you need to correct or update your delivery address, please contact us as soon as possible at hello@feetbooks.com. We cannot guarantee that an address change can be made after an order has entered processing or shipment.

If an order cannot be delivered because of an incorrect or incomplete customer-provided address, additional delivery or reshipment arrangements may be required. Any applicable additional shipping cost will be communicated to the customer before a reshipment is arranged.

7. Delayed, Lost, or Damaged Shipments

If a shipment is delayed, appears to be lost, or arrives damaged, customers should contact us at hello@feetbooks.com with the relevant order information and a description of the issue.

We will review the available order and shipment information and provide assistance based on the circumstances of the shipment.

Delivery delays may occur because of carrier operations, weather, holidays, customs procedures , incorrect or incomplete delivery information, or other circumstances outside our reasonable control.

Nothing in this Shipping Policy limits any mandatory consumer rights that may apply to lost, damaged, defective, or non-conforming goods.

8. Customs, Duties, and Import Charges

For international orders, customs duties, import taxes, or other charges may apply depending on the destination and applicable local requirements.

Where such charges are imposed by customs authorities or other governmental agencies, their application and amount are determined by the applicable authorities and may vary by destination and order.

Customers should review the applicable requirements for their destination before placing an international order.

9. Split Shipments and Product Availability

In certain circumstances, products from the same order may be shipped separately. Where this occurs, customers will not be charged extra shipping solely because an order is shipped in multiple packages.

If a product becomes unavailable or we are unable to fulfill an order as placed, we will contact the customer regarding the available options, which may include cancellation or a refund where appropriate.

We do not substitute a materially different product without the customer's agreement.

10. Delivery Information and Customer Support

For questions regarding order processing, shipping, delivery, or tracking, customers may contact us at hello@feetbooks.com or +49 3423 7094092.

Customer support is available during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM CET
Saturday – Sunday: Closed

When contacting us about an existing order, customers should provide their order number and the email address used when placing the order so that we can review the relevant order information.

11. Policy and Checkout Information

Customers should review the shipping options, delivery estimates, and any applicable shipping charges displayed at checkout before submitting an order.

The shipping information applicable to a particular order may vary depending on the destination, product, order details, and other applicable conditions.

This Shipping Policy should be read together with our Return & Refund Policy, Payment Policy, Terms of Service, and other applicable store policies.