Shipping policy

Last updated: July 17, 2026

Domestic Delivery Coverage Scope

We provide standard domestic shipping services to all 16 German federal states. Eligible cross-border delivery destinations within the European Economic Area will be displayed separately at checkout. All German domestic delivery operations fully comply with DHL, Hermes and UPS national logistics standard regulations.

Standard Warehouse Order Processing Timeline

Our warehouse standard processing cycle is 1–3 business working days before carrier parcel pickup, excluding weekends and official German federal public holidays. Processing timelines may be moderately extended during Black Friday, Christmas and other annual peak shopping seasonal periods.

German Domestic Shipping Service Options

  • Standard Ground Shipping: Estimated nationwide transit delivery time 4–8 business days; delivery cost calculated based on package total weight and destination geographic zone
  • Expedited Express Shipping: Estimated nationwide transit delivery time 2–3 business days; a separate expedited service surcharge will be automatically added at checkout
  • Complimentary Standard Ground Shipping: Available for all orders reaching the minimum cart subtotal threshold clearly displayed on the checkout page; oversized, heavy and bulk merchandise categories are excluded from free shipping eligibility

Package Tracking Information Delivery Process

Once the logistics carrier collects your outbound parcel, a unique exclusive tracking number will be automatically sent to your registered customer email address. You may view real-time delivery transit progress at any time via the order history page located inside your customer account dashboard.

Solutions For Abnormal Delivery Circumstances

  • Delivery marked completed but goods never received: Contact our official support channel to submit an official carrier loss investigation application. After a 7–14 day carrier inquiry cycle, we will offer either a full monetary refund or free replacement shipment in compliance with German domestic logistics dispute standards.
  • Incorrect customer-submitted shipping address: Customers hold full sole responsibility to input accurate, complete delivery address information. All additional reshipping fees generated from address input errors will be fully charged to the customer.
  • Logistics delivery delays: Feetbooks accepts no liability for shipping delays caused by force majeure natural disasters, seasonal severe weather disruptions or nationwide official carrier operational adjustments.